Refund & Return Policy

Thank You for Shopping with BQHco

We accept return requests for items that are unopened, unused, with the original tags/package, still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. You will have 30 days after the item has been delivered to ask for a refund or exchange. Wigs are non-refundable unless there was a mistake on our part when creating the order. Wigs are custom-made and therefore isn't eligible for refunds. SO PLEASE BE VERY PRECISE WHEN PURCHASING WIG(S).

We do not accept returns for perishable items, gift cards, or any final sale items.

Refunds

Once we receive your returned item, our team will review your request and inspect the item(s). We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 5 to 7 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up on your bank statement. 

If by any chance that the request was denied, we will send you an email to confirmed that we've examined it and it was denied. You will receive the item(s) back.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email blaquequeenllc@gmail.com within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to blaquequeenllc@gmail.com, we will send you a PDF of a return shipping label. Please print it out and affix to your package.

You are responsible for paying for the return shipping costs. If it was a mistake on our part, shipping will be of no cost to you. The cost of return shipping will deduct from your refund.

Final Item Sale

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.