Shipping Policy

Effective Date: October 2021

Updated Date: December 2024

Thank you for shopping at BQHco. We strive to provide our customers with the best shopping experience possible. Please review our shipping policy to understand how we handle orders and delivery.

 Processing Time

All orders are processed within 3 to 10 business days of receipt. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there will be a significant delay in processing your order.

Shipping Methods and Costs

We offer the following shipping options:

Standard Shipping: Estimated delivery time is 5 to 10 business days.

Expedited Shipping: Estimated delivery time is 2 to 4 business days.

International Shipping: Delivery time varies based on destination.

*** Shipping fees are calculated at checkout and are based on the size and weight of your order, as well as the shipping method chosen. Keep in mind custom orders take longer to ship***

Free shipping is available on orders over $50 (if applicable and within the US).

Shipping Destinations

We currently ship to all over the United States and some international countries. We are currently working on becoming worldwide. Please note that delivery times and rates may vary depending on your location.

At this time, we do not ship to Europe, Africa. Asia, Antarctica, South America or Australia (as of yet)

Order Tracking

Once your order is shipped, you will receive an email with a tracking number (if applicable) and a link to track your order's progress.

If your order includes multiple items, they may be shipped separately. You will receive tracking information for each shipment.

Lost or Damaged Packages

If your package is lost, stolen, or damaged in transit, please contact us at via email (blaquequeenllc@gmail.com) or contact us through our website within 14 days of receiving your order. We will work with you and the shipping carrier to resolve the issue.

Shipping Delays

We make every effort to deliver your order on time. However, shipping delays may occur due to circumstances beyond our control, such as weather conditions, customs processing, or carrier issues.

We will keep you informed of any significant delays that affect your order.

Address Accuracy

Please ensure that your shipping address is correct before completing your order. We are not responsible for packages delivered to the wrong address due to incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing the order, contact us immediately through the store or email (blaquequeenllc@gmail.com) One of our representatives will be eligible to help you. We will do our best to update the information before shipping, but we cannot guarantee changes once the order has been processed.

Customs and Import Duties (for International Orders)

International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.

We recommend checking with your country's customs office for more information on potential charges before placing your order.

Returns and Exchanges

Our return and exchange policy can be found here: Refund policy – BQHco. Please read it carefully to understand our guidelines and procedures.

Contact Us

If you have any questions or concerns about your order or our shipping policy, feel free to reach out to us at blaquequeenllc@gmail.com or via contact us on the website.