Thank You For Shopping With Blaque Queen Hair

We accept return requests for items that are unopened, unused, with the original tags/package, still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. You will have 14 days after the item has been delivered to ask for a refund or exchange.

We do not accept returns for perishable items, gift cards, or any final sale items.

 

Refunds

Once we receive your returned item, our team will review your request and inspect the item(s). We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 5 to 7 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up on your bank statement.

 

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email blaquequeenllc@gmail.com within 14 days of receiving your product to begin the process.

 

Return Shipping

After you’ve submitted a return request to blaquequeenllc@gmail.com, we will send you a PDF of a return shipping label. Please print it out and affix to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

 

Final Item Sale

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.